Refund & Returns Policy

We want you to love what you buy from Homenique Decor. If something isn’t right, this policy explains how returns, exchanges, and refunds work.

Return window

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in their original packaging, with proof of purchase.

Items that cannot be returned

• Made-to-order, custom, or personalised items.
• Final-sale or clearance items marked as non-returnable.
• Items that have been used, assembled, altered, or damaged after delivery.
• For hygiene reasons, certain items (such as mattresses or bedding) once unsealed, unless faulty.

Damaged, faulty, or wrong items

Please inspect your order on delivery. If an item arrives damaged, faulty, or is not what you ordered, contact us within 48 hours with photos and your order number. We will arrange a repair, replacement, or full refund including any delivery charge, at no cost to you.

How to start a return

1. Contact us at hello@homeniquedecor.com or +254 700741081 with your order number and reason for return.
2. We will confirm whether your item is eligible and share return instructions.
3. Pack the item securely and return it as instructed.

Return delivery costs

If the return is because of our error or a faulty item, we cover the return cost. For change-of-mind returns, the cost of returning the item is your responsibility, and original delivery charges may be non-refundable.

Refunds

Once we receive and inspect your return, we will let you know if your refund is approved. Approved refunds are issued to your original payment method — your M-Pesa number or the card/account used via Paystack — within 7 working days. Depending on your provider, it may take a little longer to appear in your account.

Exchanges

If you would like a different item or variant, the quickest way is to return the original (if eligible) and place a new order.

Order cancellations

You may cancel an order before it has been dispatched for a full refund. Once dispatched, the return process above applies.

Contact us

For any return or refund question, contact Homenique Decor at hello@homeniquedecor.com or +254 700741081.