Privacy Policy

This Privacy Policy explains how Homenique Decor (“we”, “us”, “our”), based in Thika Town, Kenya, collects, uses, shares and protects your personal data when you visit our website, place an order, or contact us. We are committed to handling your data responsibly and in line with the Kenya Data Protection Act, 2019.

Information we collect

We collect information you give us and information gathered automatically as you use the site:

• Identity & contact details: name, email address, phone number, and delivery/billing address.
• Order & transaction details: the products you buy, order totals, and payment confirmation references (we do not store full card numbers).
• Payment information processed by our payment providers (M-Pesa/Safaricom and Paystack), such as the phone number or reference used to complete a payment.
• Delivery location details you choose to share, including a map pin or address for delivery.
• Technical data: IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies.
• Communications: messages you send us through the contact form, email, or phone.

How we use your information

• To process and deliver your orders and take payment via M-Pesa or Paystack.
• To communicate with you about your order, delivery, and enquiries.
• To provide customer support and handle returns or refunds.
• To improve our website, products, and service.
• To send you marketing updates where you have agreed to receive them (you can opt out at any time).
• To meet legal, tax, and accounting obligations, and to prevent fraud.

Legal basis for processing

We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations, for our legitimate business interests (such as improving our service and preventing fraud), and, where required, on the basis of your consent (such as marketing).

Sharing your information

We do not sell your personal data. We share it only with parties who help us run our business, under appropriate safeguards, including:

• Payment providers (Safaricom M-Pesa and Paystack) to process payments and refunds.
• Delivery and logistics partners to fulfil your order.
• Technology providers who host our website and tools.
• Professional advisers and authorities where required by law.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

How long we keep your data

We keep personal data only as long as necessary for the purposes above, including to meet legal, tax, and accounting requirements. Order records are typically retained for the period required by Kenyan tax law.

Your rights

Subject to applicable law, you have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your data, including secure connections (HTTPS) and access controls. No method of transmission over the internet is completely secure, but we work to protect your information and keep it confidential.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its updated date.

Contact us

If you have any questions about this Privacy Policy or your personal data, contact Homenique Decor at hello@homeniquedecor.com or +254 700741081.